INTELLIGENT MESSAGE HANDLING

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

Unified Inbox

Trustworthy AI routing and recommendations with human-in-the-loop workflows results in significantly faster adoption of the platform.

AI Powered

AI proactively highlights the Type, Category, Priority, Sentiment etc. of the messages. Most critical messages show up in Spotlight for greater focus. Every message is summarised and AI support in drafting replies improves the response and relevance for the customer.

Message Traceability

Whether an Escalation or a Feedback or an Appreciation - every message is tracked as a case. Every case is tracked and closed, which assures that no messages are lost.

EFFICIENT CASE MANAGEMENT

Fit to Purpose Workflows

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

Case Workspace

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

Customer Profiling

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

AUGMENTED INTELLIGENCE

Knowledge Hub

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

rAI Chat Assist

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.

Analytics

All of your Faxes, Emails, Chats, and Webforms arrive in a single unified customer care inbox managed by you or by Relatis. No more cluttered email boxes. No more frustrated customers.