INTELLIGENT MESSAGE HANDLING

Manage all customer communication from a single, centralized inbox managed by you or by Relatis. Eliminate scattered conversations, reduce missed responses, and ensure every customer interaction is organized, visible, and actionable.

Unified Inbox

Trustworthy AI routing and recommendations with human-in-the-loop workflows results in significantly faster adoption of the platform.

AI Powered

Leverage AI capabilities to improve speed, accuracy and customer satisfaction. Critical conversations are highlighted instantly through Spotlight for faster attention. AI-generated summaries and smart reply recommendations help agents respond quickly with relevant, personalized, and consistent communication while maintaining human oversight.

Message Traceability

Every customer interaction - complaint, escalation, inquiry or feedback - is converted into a manageable case and securely tracked. Complete traceability ensures no message is overlooked, lost, or left unresolved. Teams can monitor progress, assign ownership, track response history, and ensure every case is closed with accountability.

EFFICIENT CASE MANAGEMENT

Fit to Purpose Workflows

Design and automate workflows that match your organization’s custom customer care processes. AI continuously monitors every active case and predicts potential SLA breaches before they happen. Intelligent Automation reduces manual effort and improves consistency.

Case Workspace

Give your team a centralized and intelligent workspace to manage customer cases. Every conversation, document, timeline, activity, approval and internal discussion is available in a single unified view. Agents collaborate faster, track progress in real time, and resolve issues without switching between systems or losing context.

Customer Profiling

Build a complete 360-degree customer profile by combining interaction history, behavior patterns, preferences, sentiment trends, service history, and engagement data into one intelligent customer view - commercial teams understand customers better, personalize communication, prioritize critical relationships.

AUGMENTED INTELLIGENCE

Knowledge Hub

Centralized and intelligent knowledge ecosystem that continuously learns from customer interactions, internal expertise and cases. Teams access accurate answers, best practices, troubleshooting guides, policies, and reusable solutions from a single searchable hub, whenever they want. AI continuously improves and recommends the most relevant knowledgebase articles helping teams resolve issues faster and more consistently.

rAI Chat Assist

Empower agents with real-time AI assistance during every customer interaction. rAI Chat Assist intelligently suggests responses, summarizes conversations, recommends next-best actions, highlights customer sentiment, and provides contextual knowledge instantly within the conversation window.

Analytics

Transform customer conversations and operational data into actionable business intelligence. Interactive dashboards provide deep visibility into customer behavior, response performance, resolution efficiency, sentiment trends, SLA risks, escalation patterns, and team productivity.