VISION
Over 70% of small and medium enterprises in Europe struggle to manage customer relations with excels and shared inboxes
Small and medium businesses run on relationships. The relationship is the business.
Most software treats that relationship as a data problem. Relatis treats it as an operational responsibility. Every customer interaction is something your company has committed to handle. Our job is to make sure it gets handled, that it is on record, and that the next person who opens that customer file knows exactly what happened before them.
We built Relatis for commercial teams in small, medium and family owned B2B companies - the sales leads, service managers, and operations directors who carry customer relationships as a daily operational reality, not as a quarterly reporting exercise. Teams that need to reach customers, manage accounts, handle cases, and understand performance - without running four separate tools or a dedicated IT project to wire them together.
Our vision is to become the Integrated Customer Intelligence platform of choice for European B2B companies - the system every commercial team opens in the morning and trusts to close the day.
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WHY US
Every decision we make at rela:tis starts with the same question : does this make life better at a mid-sized B2B company in Europe?
rela:tis was built out of the conviction that small and medium B2B enterprises in Europe deserve the same quality of customer operations infrastructure that their largest competitors have - without the enterprise price, the American data politics, or the integration complexity that makes most projects fail before they start.
A manufacturer with eighty employees. A technical distributor with three service agents. A professional services firm whose best account manager holds half the client relationships in their head and the other half in a shared inbox that nobody has fully read. These are the companies Relatis is built for.
We understand the challenges in small and medium enterprises. We know what their service desks look like. We know how complaints get reconstructed from email threads the morning before an audit. We know what it costs when a customer calls to follow up on something that should have been closed two weeks ago, and nobody can find the original message.
We built Relatis because the software available to these companies don't solve the problem is either too large, too expensive, too American, or too shallow. Enterprise CRM platforms assume a large IT team and a six-month implementation. Helpdesk tools assume high-volume consumer support. Nothing is built for the company that has a few active customer relationships it genuinely cannot afford to lose. We are here for you.